- Elana Duffy Serve your customers well and they will serve you in return. That concept sounds so easy, right? Two run-ins lately have made we wonder whether some companies care at all about customers or what their customers think. Delayed packages. Rude employees. Double charges on credit cards that take 53 minutes to resolve on the phone. And of course, it is always our fault, not theirs, as if we should diligently plan for every possible way they can let us down. In 2015,

- Frank Luby Two of the most frightening business headlines over the last three weeks both involved the state of California and a couple of guys named Cook. Benjamin Cook, a NASA scientist, co-authored a new study which claims that the western part of the United States will face its worst drought in 1,000 years, worse than anyone has previously expected. Fellow NASA scientist Tom Painter warned that "Water demand has passed supply in some areas. Throwing 30 years of drought o