Buyer be weary (or, how camping companies can save customer service)
- Elana Duffy Serve your customers well and they will serve you in return. That concept sounds so easy, right? Two run-ins lately have made we wonder whether some companies care at all about customers or what their customers think. Delayed packages. Rude employees. Double charges on credit cards that take 53 minutes to resolve on the phone. And of course, it is always our fault, not theirs, as if we should diligently plan for every possible way they can let us down. In 2015,