Elana DuffyFeb 26, 20154 minBuyer be weary (or, how camping companies can save customer service)- Elana Duffy Serve your customers well and they will serve you in return. That concept sounds so easy, right? Two run-ins lately have...
Elana DuffyJan 21, 20154 minReply, Reply All, or No Reply at All: Tips and tricks for managing responsesThe response was perfect. Your cubicle buddy is going to laugh at your slightly snarky but still informed response to his recent push of...